Key Operational Documents
Organisation Structure August 2025
Voluntary pre-return to work form (for staff)
Return to work form (for line manager use)
Policies
Policies relevant to the public (public page)
Data Protection policies and guidelines for use of ICT
Absence Management Policy and Procedure (see also Sick Pay)
Annual Leave (see absence management for other leave policies)
Checking for Conflicts of Interest – clients
Dealing with Difficult Clients
Dignity at Work – separate policies for paid staff and volunteers
Disciplinary Policy and Procedure
Equality, Diversity and Inclusion Policy and Strategy
See also our research and campaigns page for details of our proactive campaigns to promote equality and inclusion and celebrate diversity including Celebrating LGBTQ+ Pride and Zero Racism pledge and national resources
Health & Safety (summary and full detailed versions)
Induction, support and supervision of paid staff
Paid Staff – Secondary Employment
Privacy Policy / Polisi Preifatrwydd
Redundancy Policy and Procedure
Standard contract of employment
Trade Union Recognition Agreement
Trustees – conduct, managing problems and conflicts of interest
Polisi Iaith Gymraeg / Welsh Language Policy
Volunteers
Volunteers: Dignity at Work
Volunteers: Managing Performance and Behaviour
