Our service is free, independent, confidential and impartial.
Self Help Tool
Feel free to use our self help tool. The tool does not replace real advisers, it acts as an additional way of getting the information you need, when you need it, even when our office is closed.
It is not a live connection to staff, not a method of contacting our office, and should not be used to share personal information.
Before we begin…
By using this tool, you agree to our
Terms and Conditions. Please read them carefully before engaging with the tool.
This tool provides general information only. It is not a live connection to staff, not a method of contacting our office, and should not be used to share personal information. The tool is designed to automatically remove any such information from transcripts before they are received or stored by us.
The bot uses what you type to provide responses it deems relevant to your enquiry. We do not accept liability for actions taken based on its responses. Check how using this tool affects the storage of any personal data in our Privacy Policy.
To the maximum extent permitted by applicable law, we exclude all liability for any loss or damage—whether direct, indirect, incidental, consequential, or special—arising from your use of the tool, reliance on its outputs, or use of any materials it generates. This includes, but is not limited to, loss of data, income, business, opportunity, or goodwill.
If you're unsure or need personalised support, please contact our team directly.
By continuing, you confirm you understand and accept this and that you have read and accepted the full Terms and Conditions.
